Customer Services Officer - Hotline (Up to $23k/mth)
Location
Kwun Tong
Category
Business Support
Salary
HKD $20,000 - $23,000
Posted
10-Feb-2025
Work type
Contract
Contact
Judith Cheng
Reference
BH-41278-1
Job responsibilities:
- Handle customer and advisor’s enquiries regarding life insurance including hotline & email
- Resolve customer/ advisor problem and complaint in timely and professional manner
- Provide one stop service to customers for enhancing the customer engagement level
- Retain and enhance customer relationship
- Other ad hoc duties
Requirements:
- Bachelor degree or above
- At least 2 years of relevant working experience in customer service and insurance industry
- Proficiency in written and spoken Cantonese, English and Mandarin
- Good communication and listening skills
- Proficiency in written and spoken Cantonese, English and Mandarin
- Chinese word processing
